The Careers and Enterprise Company careers education and guidance award - New College Durham Case Study

The Contact Centre at New College Durham plays a crucial role in providing excellent advice, guidance and support to students, parents, carers and employers throughout the summer period.

This unique approach provides exceptional support for all students that allows them to overcome all barriers to learning and progress to education, training or work. It is a cross college approach that requires and receives full support from both Curriculum and Corporate Services.

Time invested throughout the summer ensures students are enrolled on the most appropriate programme. This has had a significant impact on the retention rates across the college (FE retention 95% and HE retention 96% in 2017/18). Drop-out rate in the first 42 days is outstanding at only 5%.

The Contact Centre allows staff and students the opportunity and more importantly the time to spend discussing a range of options before they make a final decision. This is time well spent as it ensures students are making informed choices and are more likely to achieve and progress.

Ensuring students receive robust advice and guidance and are enrolled on the most appropriate programme plays a crucial role in our outstanding levels of success.