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Occupational Action Planning for Apprenticeship Standards - Customer Service

30th September 2016

Future Apprenticeships is offering you a chance to get ahead of the game with a package of support for providers looking to deliver the new apprenticeship standards in: Customer Service Practitioner- at level 2 Financial Services Customer Adviser- at level 2 The occupational action planning for apprenticeship standards in customer service package starts on 29th September with a one-day workshop in London focusing on Planning for Delivery, a second one-day workshop, 26th October, concentrating on Delivery, and online seminar in November exploring Delivery Improvement. By the end of the package you will have: understood what can be done with the new standards / assessment plans decided how to plan to deliver them, by putting together a transition plan identified, logged and planned for potential risks or issues identified questions which need to be answered by people inside your organisation, including curriculum and business development leaders strengthened your employer offer developed a plan for engaging frontline staff Customer service will be a significant part of apprenticeship provision. This package will give you a head start in delivering the new customer service apprenticeship standards. Occupational Action Planning packages for standards in financial services, hospitality, digital, and retail will be available in October with four more sectors to be announced later in the year. You can express your interest in this support by clicking here. Delegate Fees: The cost of the package is £350.00 per delegate. This includes both workshops, the online seminar and a range of resources and planning templates. Booking: Please click here for further details and access to the Education and Training Foundation’s booking system.