AoC Feedback Procedure
AoC has adopted a new feedback procedure, and we would like to help you resolve your complaint or suggestion as quickly as possible. Before you provide us with feedback, have you tried to find the answer to your question or issue via our FAQ section?
AoC endeavours to provide a service that is professional at all times. All AoC staff ensure your issues are taken seriously and dealt with promptly. However, occasionally, things do go wrong.
We would like to hear from you if you have any comments about a decision we have made or any aspect of our work. Any feedback, positive or negative, will be sent back to the person who is responsible.
We particularly welcome opportunities to receive direct feedback from our membership. There are a number of ways you can contact us to provide us with feedback:
To arrange a site visit feedback session, where we visit you, please contact the Membership Manager.
Please email us with your feedback.
Please contact our Head Office on: 020 7034 9900 (lines open from 09:00 to 17:00, Monday to Friday, excluding bank holidays).
Our complaints policy
We are committed to providing the highest quality service to all our clients. When something goes wrong, we need you to tell us about it to help us improve our standards.
Our complaints procedure
If you have a complaint, please email the Company Secretary. You might also write to the Company Secretary, Association of Colleges, 2-5, Stedham Place, Bloomsbury, LONDON, WC1A 1HU, if you prefer. You may also telephone us on 020 7034 9900.
What will happen next?
If you are still not satisfied, you might then contact the Chief Executive about your complaint, who will deal with it personally.
If we have to change any of the timescales above, we will let you know and explain why.